Hotel Grand Sunset Princess has a basic Wi-Fi internet connection. It is a free service available to all guests. The best signal can be found in the rooms and the lobbies.

Yes, the hotel is adapted for people with reduced mobility. We recommend you call in advance and ask reception about the adapted services and facilities.

Applying the General Law for Tobacco Control and its Regulations of the Mexican authorities, smoking or consumption of any tobacco/nicotine products is not permitted in any part of the hotel, neither indoor nor outdoor areas, except for designated areas.

We do not offer direct transfer services. You can book it through the following directory of third-party services: https://princess.nexustours.com/transfers/.

A taxi for 1 to 4 people from the airport costs $630 pesos.

Playa del Carmen is 15 minutes away by public transport. There are transfer services to the centre of Playa del Carmen available every day. The departure point is the Grand Sunset Princess lobby. The departure hours are: 9:00, 12:00 and 16:00. The price is $70 pesos per person and trip.

The beach is about 900 metres from the lobby. The furthest building is about 800 metres away.

Guests staying at Hotel Grand Sunset Princess can use the hotel’s car park for free.

Yes, the hotel provides options for guests with intolerances. If you require a special diet, please send an email to rrpp.concierge.riviera@princess-hotels.com with your booking information and a description of your needs. Our Concierge team will write a letter and send the information to the Food and Drinks department..

All restaurants are included. You can make your reservations at the hotel through the web app, from the comfort of your mobile.

Men can wear short or long trousers but not swimming trunks. They can wear any shirts, T-shirts, polo shirts and shoes they want, but not flip-flops. The dress code for women is elegant and casual.

Yes, the Sports Bar is open 24 hours a day. It is included for all guests and is next to the Grand Riviera Princess lobby.

Yes, all rooms at Hotel Grand Sunset Princess have a safe deposit box.

Please send your special requests along with your booking information to jrecepcion.riviera@princess-hotels.com. . We will do everything we can to make sure you enjoy an amazing holiday. Requests are subject to availability.

Yes, all non-motorised water sports are included: catamaran, paddle boarding, canoeing and snorkelling. You can book any of these activities and more at the water sports centre on the Hotel Beach.

The List of activities is updated regularly on the hotel’s webapp.

You can book excursions through the following link: https://princess.nexustours.com/transfers/.

Hotel Grand Sunset has 1,700 m2 of outstanding spa facilities. Please send an email to spa.riviera@princess-hotels.com. indicating the information you need. They will help you manage your booking, which you can do before or during your stay.

Yes, you can buy day passes. Opening hours are from 9:00 to 18:00. To guarantee the best service possible, the day pass’s availability is subject to the hotel’s occupancy. You can send an email to jrecepcion.riviera@princess-hotels.com. for more information. It costs $1950 pesos per person, subject to change.